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FREQUENTLY ASKED QUESTIONS

WHAT GUARANTEES CAN YOU OFFER THAT THE JOB WILL BE FINISHED ON TIME AND ON BUDGET?

While we always strive to meet our clients expectations and budgets, excavation much like life, is never 100% known. Our formal estimates are a written contract and we will abide by those terms, unless expressly agreed upon by all parties due to unforeseen circumstances or amendments to the contract.

HOW CAN I BE SURE YOU ARE THE RIGHT COMPANY FOR THE JOB?

With a successful background in various industries our owner understands the importance of customer satisfaction and good word of mouth. As such, we want to leave a long lasting positive impression on all of our clients, vendors and partners.

HOW DO YOU BILL FOR JOBS? HOURLY OR BID?

Our preferred method is to bid the job as a "not to exceed" estimate. This protects the homeowner or project manager from unexpected cost increases, without prior discussion and agreement. If we foresee any major unknowns, we will spell it out in the contract ahead of time with a caveat regarding potential cost increases. If a customer prefers to pay by the hour, we are happy to do that as well.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

Cash, check, bank check, PayPal, Venmo, and all major credit/debit cards (credit and debit cards have a 4% processing fee).

DO YOU REQUIRE A DEPOSIT?

We do, however the amount of the deposit varies depending on the specific job. It ranges from 10% to 30%, based on the upfront material/equipment costs we incur from outside vendors.

WHEN IS PAYMENT DUE?

Depending on the project, payment is typically due in full at time of completion. We will email a final invoice so you have a copy for your records as well. If the job is longer than 2 weeks, then we do progress billing which is spelled out in our scope of work estimate.

DON'T SEE THE ANSWER TO A QUESTION YOU HAVE?

Contact us at jay@eastshoreexcavation or submit a request on our home page.

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